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IT Service Support Agent


We are looking for an IT Service Support Agent!

Sword Services Greece is seeking to recruit a high caliber, energetic individual to join our ITSM team in Greece as an IT Service Support Agent. The company is currently expanding its activities in Greece, offering an optimum career advancement opportunity for the successful candidate who should combine a relevant educational and professional background, with enthusiasm and eagerness.

What you will do…

  • Communicate task progress, next steps, risks, and issues to the Client, Project Manager and Project team;
  • Develop templates, guidelines, training materials, proper workflows, best practices and presentations;
  • Participate in meetings, workshops and trainings with client and other parties (European Commission and EU Member States) on the compliance and deployment aspects;
  • Be an integral part of the Incident, Problem & Change Management Process;
  • Be responsible for business monitoring and for creating/maintaining scheduled and ad-hoc reports;
  • Obtain the technical and organizational knowledge required to perform operational activities;
  • Review functional specifications and help on the execution of new functionality roll-outs/releases;
  • Work closely with all stakeholders of the delivery cycle

What is your experience…

  • Degree in Information Technology, Computer Science or other relevant fields;
  • At least two years’ experience in ITSM Analysis area for business applications;
  • Excellent knowledge of Microsoft Office;
  • Excellent command of the English language (written & verbal);
  • Flexibility to travel abroad occasionally (must have legal right to work in the EU). 

Experience in the following technologies will be considered an asset:

  • Knowledge in BPM standards, Service-Oriented Architectures (SOA) and Service Identification;
  • Business and Technical understanding of EU Taxation Systems;
  • SQL Knowledge;
  • Good knowledge of data analysis and data modelling;
  • Certification CGEITCISAITILPM2.

As a person, you are…

  • Self-driven, self-motivated, highly interested in learning and adapting to changing environments;
  • Competent in analytical thinking;
  • Competent in problem-solving;
  • Ability and readiness to work in geographically diversified teams.

What we offer to you…

  • Competitive remuneration package
  • Benefits like, ticket restaurant vouchers, personal insurance package and etc.
  • Fast-paced working environment
  • Opportunity to grow and develop your skills

Applications must be in the English language 

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