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Microsoft Dynamics CRM/365 Senior Consultant

Domaine d'expertise
Selon profil
Référence de l'offre
Office 365

Sword in Switzerland is a Microsoft Gold Partner providing medium-large sized businesses with Microsoft Dynamics CRM solutions and integration within the customer’s IT environment.

We help businesses to efficiently manage their business, improve performance and reduce costs. Our Business range from delivering CRM, Business Intelligence, Document Management and Business Process Automation Solutions and building Cloud ready custom solutions to stand by our customers from the conception of their solutions to helping them deliver successful projects on time and budget.

We are currently recruiting :

Microsoft Dynamics CRM/365 Senior Consultant


to join our CRM team. Reporting to the CRM Practice Leader, the objective of this role is to take a consultative approach to implement and deliver Microsoft Dynamics CRM/365 products and services for our customers. Typical assignment will range from functional consultancy to leading teams of internal developers to deliver Fixed Time Fixed Price projects for our customers.

Objective of the Role:

  • To take the consultant role within the application delivery team for Dynamics CRM (including 3rd party applications such as ClickDimensions, CRMAddon’s, etc.). Reporting to the CRM Practice Leader, the right person will provide effective delivery of consultancy, through quality of implementation and delivery and knowledge of Microsoft Dynamics CRM/365 products and services
  • Be a team player working closely with other members, sharing knowledge and coaching junior members.

Key Responsibilities:

  • Consulting – covering all aspects; including presales and supporting the sales team, product demonstrations, analysis, implementation and training of end users utilizing primarily Dynamics 365 or earlier Dynamics versions such as 2016 and 2015.
  • Business and process analysis
  • Documenting ‘as-is’ and ‘to-be’ within accurate and detailed scoping documents
  • Liaising with developers and clients – act as a point of communication
  • Quality Assurance & Documentation

Knowledge and Expertise:

  • Over 3 years Dynamics CRM consultancy experience
  • Over 3 years development experience
  • Strong understanding of Microsoft Dynamics 365, Dynamics CRM 2016/2015
  • Experience of providing Pre-Sales Demonstrations
  • Experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365
  • Excellent communication and problem solving skills
  • Excellent understanding and knowledge of core Microsoft Dynamics CRM/365 modules
  • Microsoft SQL Server understanding
  • Ability to create high quality functional documentation and strong requirements gathering skills

Person Specification:

  • Highly confident with providing support and training to users
  • Strong attention to detail and a keen desire to deliver the highest quality solutions to customers
  • Experience across a number of different industries
  • Solves complex problems with creative solutions
  • Self-Starter with ability to handle multiple tasks and shifting priorities
  • Thinks clearly and calmly under pressure
  • Places emphasis on client satisfaction
  • Business analysis
  • Client facing skills

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